Shipping & Returns

Shipping Policy

At Apce Global, we aim to provide a reliable and straightforward delivery experience.

Delivery Locations
Our store is focused on customers in the United States and Europe. Delivery availability depends on the product and destination. Enter your delivery address at checkout to view the available options.

Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the products in your order, delivery destination and selected delivery method.

Processing & Delivery Times
Estimated processing and delivery times will be provided during checkout where available. Delivery times may vary depending on the product, destination, carrier and other circumstances outside our control.

Order Tracking
Where tracking is available, tracking details will be sent to the email address provided with your order once your shipment has been dispatched.

Delivery Issues
If your order has not arrived within the estimated delivery period, please contact us at apceglobal.support@gmail.com with your order number.

Return & Exchange Policy

We want you to shop with confidence at Apce Global.

Changing Your Mind
For most products purchased online, consumers in the European Union and the United Kingdom have the right to cancel within 14 days of receiving the goods, subject to applicable exceptions. After notifying us of a cancellation, you generally have a further 14 days to return the goods. Rights in other destinations depend on applicable local law.

How to Request a Return
To request a return, contact apceglobal.support@gmail.com with your order number and details of the item you wish to return. We will provide the relevant return instructions.

Condition of Returned Items
Please take reasonable care of products while they are in your possession. We may make a deduction from a refund where permitted by law if an item's value has been reduced as a result of handling beyond what is necessary to establish its nature, characteristics and functioning.

Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible with your order number and, where appropriate, photos showing the issue. Your statutory rights are not affected.

Refunds
Eligible refunds will be issued to the original payment method. Once a refund has been processed, the time it takes to appear in your account may depend on your bank or payment provider.

Return Shipping
Return shipping arrangements and any applicable costs will be communicated when your return request is reviewed. This does not affect any rights you may have where goods are faulty, damaged or incorrectly supplied.

For assistance with a return or delivery issue, contact us at apceglobal.support@gmail.com.